FAQs

Welcome to the FAQ section for Emeirelle Boutique on Wheels! We’ve gathered answers to the most common questions about our brand, our beautiful Women’s clothing, and how we roll. If you can’t find what you’re looking for, please reach out!

About Our Brand & Shopping
Q: What is Emeirelle Boutique on Wheels?
A: We are a US-based Women’s clothing boutique that operates both online and as a traveling pop-up shop. Our unique “Boutique on Wheels” concept allows us to bring a curated, personalized shopping experience directly to communities in the New York area.

Q: Where can I shop your collection?
A: You can shop our full, always-updated collection 24/7 on our official website: http://www.emeirelleboutiqueny.com. You can also follow us on social media to see where the “Boutique on Wheels” will be popping up next!

Q: How can I host the Boutique on Wheels at my location?
A: We love hosting private shopping parties and community events! Please email us at support@emeirelleboutiqueny.com with details about your event or location, and we’ll see how we can roll the boutique over to you.

Q: How do I choose the correct size?
A: We highly recommend checking the specific Size Guide provided on each product page. Sizing can vary between brands and styles, so using the measurements is the best way to ensure a great fit.

Ordering, Shipping, & Returns
Q: What are your processing times for online orders?
A: Orders are typically processed and prepared for shipping within 1–2 business days (Monday–Friday).

Q: Do you offer free shipping?
A: Yes! We offer FREE Standard Shipping on all domestic U.S. orders that meet our minimum threshold of $75.00.

Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be returned in their original, unworn, and unwashed condition with all tags attached. Please see our full Refund and Returns Policy page for non-returnable items and detailed instructions.

Q: What should I do if my item is defective or damaged?
A: Please contact us immediately (within 7 days of delivery) at support@emeirelleboutiqueny.com with your order number and clear photos of the defect. We will promptly arrange for a replacement or a full refund.

Q: Can I place an order online and pick it up when the “Boutique on Wheels” is nearby?
A: If a local pickup option is available for your area, it will be displayed at checkout. If selected, we will email you with specific pickup instructions once your order is processed.

Contact Information
If you still need assistance, please don’t hesitate to reach out!

Email: support@emeirelleboutiqueny.com

Website: http://www.emeirelleboutiqueny.com